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Return and Refund Policy

Thanks for purchasing with jennikidz

We take care to ensure all products are checked and packed before they are shipped. However, if you are not satisfied or have received a defective product:
You can contact us at contact@jennikidz.ca

Return

If you feel are not 100% satisfied with your purchase and wish to return the item, please drop an email to contact@jennikidz.ca within 14 days of receiving your item and we'll help to initiate the refund process. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We will request for the customer to return the item to our warehouse in Canada. Once we received the item we will inspect and notify you on the status of your refund. If your refund is approved, we will initiate a refund to your original paying method.

Please also note that all return shipping fees are borne by the customer and the return has to be successfully received by us to verify the status and condition of the returned item. All shipping costs are non-refundable.

 

Damaged, Defective, Incorrect Items

If you have received products that are defected or you have received products different from your order, kindly follow the steps below:

1. Take a photo and video of the faulty item (As detailed as possible) and send us within 48 hours of receiving the shipment.

2. Explain your problem in detail.

3. Send the proof to our customer service through email - contact@jennikidz.ca

4. Our customer service department will confirm your status of refund within 48 hours

5. After reviewing the status, the customer service department will update you on your status for refund.



Ordered Not Received

Drop us an email and we will help you to check with the courier service. Sometimes, order not received maybe due to following situation:

1) Address invalid
2) Held by customs, need information from the receiver
3) Parcel arrive at post office, waiting for pickup, this situation occurs when the courier can't reach your destination/ you are not at home.

**We will not deal with the refund or resend if the tracking information shows the order is delivered.

Notes:
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender which is our logistics company. During the return, we takes no responsibility if products have been lost.

 

Order

We reserve the right to cancel orders when:

  • Shipping restrictions in some places, customer service will notify you if this cancellation occurs and your fund will automatically return to your original payments within 5-10 business days.
  • Product Out Of Stock


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 


Late Refunds/ Missing Refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@jennikidz.ca

Based on 43 reviews
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(1)
Snuggly wrap

Quality is excellent, 100% satisfied. Baby Rosalie thanks you for making her carriage rides happy warm adventures.

Great Granddaughter will look so cute

This dress is super cute and well made. It is a Christmas gift and I am anxious to see our sweetheart in it. Delivery from JENNI was very prompt. Thank You

G
Two Piece Snowsuit Silver Pink Printed Woodland Animals
Gayle Kettering

It was totally awesome. Looked so cute on and was very well made.

My son loves it! Very warm. Not a waterproof shell but it’ll be a great winter jacket.

We found Jenni Kidz so helpful because we were ordering from overseas and had a few questions, and they were so responsive and arranged gift wrap. Communication and delivery were great. The new parents loved the gift and especially the animals golf print and two way zip! Fantastic service!

Gorgeous! Love the material!

Looks even better than the picture. Really soft.

D
Tregging Navy
Diane S.

Beautiful material. Very well made.

Great Pj’s from a kind & efficient seller

Great communication. Assisted me with a return due to my error. Timely refund.

What a stunning dress. Happy I chose one size up as I find mayoral runs a little small. Gorgeous material and print. So flowy and perfect dress for a little wedding guest. Matches my dress perfectly.

Shipped out so fast!! Love these cute sleepers!

M
Two Piece Hooded Coat And Pant Mid-Season Set Beige Printed Camo Dinos Forest Green
Mike McIntyre

Love this! My son looks like a stud!

Excellent customer service. Excellent quality! fast delivery will definitely order in the future.

It is just as I expected! It is for a birthday in June! She will love it!!

Wonderful PJ’s!

We bought these for our granddaughter- her second pair. High quality, very soft, vibrant colour and, importantly, she loves the horse print.

Love the ruffles!

Super cute!

M
Leggings With Top Set Baby | Mayoral
Mimma Fumo
Christmas Gifts

Bought a dress and a 2 piece pant suit for my granddaughter. Even nicer then the picture and delivery was so quick.

E
Zipper Footie - Big Splash | Angel Dear
Elizabeth Johnstone
Very happy

Fast service and beautiful outfits. True to size. Thank you

J
Cotton Knit Balaclava - CREAM | CALIKIDS
Jillian Lacasse

Cotton Knit Balaclava - CREAM | CALIKIDS

V
One Piece Boys Snowsuit Black With Big Dipper Print
Vanessa Moisan

Superbe habit! Mon garcon l’adore, elle le garde au chaud très longtemps. J’ai meme pu rouler le bas de pantalon pour espérer l’avoir plus qu’un an